Delivery schedule
The estimate starts on the date you place your order. Delivery dates are estimates, not guaranteed dates.
| Stage | Estimated time | What happens |
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| Preparation | Up to 3 calendar days | Payment is confirmed, then your order is prepared and packed. |
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| Dispatch | After preparation | Your parcel is handed to the carrier. Tracking is emailed when available. |
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| Standard transit | 8–10 calendar days | Transit time begins after dispatch. |
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| Total estimate | 11–13 calendar days | From order placement to delivery. |
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Costs and charges
| Item | Policy |
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| 1 item | USD 15 standard-shipping fee, shown in the checkout currency before payment. |
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| 2 or more items | Standard shipping is included. No separate standard-shipping fee is added at checkout. |
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| California sales tax | Calculated at checkout from the delivery address. |
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| Other destination taxes | Not currently collected by us at checkout. |
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| Customs and import charges | Any duty, import tax or local charge imposed by the destination is not included in the order total. Where applicable, it is collected directly from the recipient by the carrier or local customs authority before delivery or collection. |
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Tracking and delivery issues
| Situation | What to do |
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| Tracking | Check the dispatch email or My account → My orders. |
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| Address change | Email Hello@luniandmuse.com immediately. Once preparation or dispatch has started, we will try to arrange a change where possible, but it cannot be guaranteed. |
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| Delivery delay | Carrier disruption, customs processing and destination delays can extend the estimate. Email us with your order number and tracking details if you need help. |
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| Marked delivered but not received | Wait 1–2 days, as carrier tracking can update before the parcel arrives. If it is still missing, email us with your order number and tracking details; we will provide the available documentation for your carrier claim, which you must submit directly. |
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| Parcel lost in transit | Contact the carrier shown in your tracking email and submit a claim directly. A confirmed carrier loss is handled through the carrier claim. If the carrier declines the claim, we review the circumstances on a case-by-case basis. |
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Delivery disclaimer
| Please note | What this means |
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| Delivery estimates | Preparation and transit estimates help you plan but are not guaranteed delivery dates. Public holidays, carrier capacity, weather, customs processing and remote-area service can extend them. |
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| Delivery address | Please use a private, secure address where someone can receive the parcel. Student residences, shared buildings, mailrooms and reception desks may allow a third party to accept a delivery. |
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| After delivery | Once the carrier records a parcel as delivered to the address provided, we cannot control how it is handled by a reception desk or another recipient. If tracking appears inaccurate, email Hello@luniandmuse.com promptly with your order number. |
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